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Ultimate Tourism Limited Booking Terms and Conditions


Please read the following terms and conditions carefully. References to "us", "we" and/or

"our" in these booking terms and conditions shall mean Ultimate Tourism Limited. Where

bookings of travel products are made on your behalf through Ultimate Getaway, references

to "us", "we" and/or "our" in these booking terms and conditions shall also mean and include

Ultimate Tourism Limited trading as Ultimate Getaway.

These terms and conditions apply to bookings you make with our consultants (in-person,

over the phone or by email) as well as online bookings you make on our website.

We will rely on the authority of the person making the booking to act on behalf of any

other traveller on the booking and that person will bind all such travellers to these

terms and conditions.


1.0 Passports & Visas

1.1 All travellers must have a valid passport for international travel. Many countries

require at least 6 months validity from the date of return and some countries require a

machine-readable passport.

1.2 Upon request by you, we can provide you with general information on visa and

passport requirements that apply to international travel bookings you make with us.

Our consultants can also obtain more specific information from an external visa

advisory service provider on your behalf (if you wish, we can assist you to obtain

visas through this external service and fees may apply).

1.3 We do not warrant the accuracy of information provided by any external service and

accept no liability for any loss or damage which you may suffer in reliance on it

(except to the extent caused by fault on our part).

1.4 It is the traveller’s responsibility to ensure that they have a valid passport, visa and

re-entry permits which meet the requirements of immigration and other government

authorities. Any fines, penalties, payments or expenditures incurred as a result of

such documents not meeting the requirements of those authorities will be sole

responsibility of the traveller/s.

If you need information regarding visas, passports and other travel document

requirements for your trip, please let your consultant know.

1.5 If you are travelling to the United States please

see for important information regarding compulsory

pre-registration for their visa waiver program (“ESTA”). New Zealand passport

holders will not be able to enter the United States without a valid ESTA (or visa).

Please note, you may not meet the eligibility requirements of ESTA and may be

required to obtain a visa.

2.0 Travel Insurance

2.1 We strongly recommend that you take out appropriate travel insurance to cover your

travel arrangements. Travel insurance is also strongly recommended by the Ministry

of Foreign Affairs and Trade for all overseas travel.

2.2 We are authorised representatives of Cover-More (NZ) Ltd (Cover-More) and receive

financial and non-financial benefits when you buy Cover-More travel insurance

products through us. We and Cover-More are authorised to provide you with general

information about and arrange travel insurance on behalf of the insurer, Great Lakes

Insurance SE, a limited liability company incorporated in Germany, trading as Great

Lakes New Zealand.

2.3 You must read in full the policy document for the travel insurance product you are

considering to ensure it meets your needs. It will also contain information about the

conditions, limits and exclusions that apply to the insurance policy, as well as other

important information which you must be aware of.

Please contact your consultant, on [email protected] call 0800 359 2929

to take out a Cover-More travel insurance policy or if you have any questions about

travel insurance products.

3.0 Health

3.1 Traveling to certain countries requires that travellers be vaccinated against specific

disease. It is the traveller’s responsibility to check with their doctor and relevant

government agencies (domestically and internationally) to ensure you have met

these requirements. Our consultants can also obtain more specific information from

an external advisory service provider on your behalf. We can also assist you to

obtain vaccination through our external service providers. Fees and further conditions

will apply.

3.2 It is the traveller’s responsibility to ensure that you are aware of any health

requirements for their travel destinations and to ensure that they carry all necessary

vaccination documentation.

3.3 It is also the traveller’s responsibility to ensure that they are fit and able to participate

in any travel activities which they have booked.

4.0 Fees, Charges and Cancellations

4.1 All prices are subject to availability and can be withdrawn or varied without notice.

The price is only guaranteed once paid for in full by the traveller and bookings have

been confirmed by us through issue of the final travel documentation. Please note

that prices quoted are subject to change until the time of booking. Price changes may

occur due to circumstances outside our control which increase the cost of the product

or service. Please contact your consultant for up-to- date prices.

4.2 Our Change and Cancellation Fees

(a) Subject to your refund and remedy rights under the Consumer Guarantees

Act, the following change and cancellation fees apply to all bookings

(including online bookings and bookings made with a consultant).

(i) Each change to a Domestic/Trans-Tasman booking will incur a

fee of $50 per passenger per booking in addition to supplier fees.

(ii) Cancellations to Domestic/Trans-Tasman bookings will incur a

fee of $75 per passenger per booking in addition to supplier fees.

(iii) Each change to an International booking (excluding Trans-Tasman

bookings) will incur a fee of $125 per passenger per booking in

addition to supplier fees. (iv) Cancellations to International

bookings (excluding Trans-Tasman bookings) will incur a fee of $350

per passenger per booking in addition to supplier fees.

4.3 Supplier Change and Cancellation Fees

(a) Cancelled bookings may also incur supplier fees, which can be up to 100% of

the cost of the booking, regardless of whether travel has commenced.

(b) Supplier fees may also apply where a booking is changed and when tickets or

documents are re-issued. Where we incur any liability for a supplier

cancellation fee for any booking which you change or cancel, you agree to

indemnify us for the amount of that fee.  Where you seek a refund for a

cancelled booking for which payment has been made to the supplier, we will

not provide a refund to you until we receive the funds from that supplier.

5.0 Deposit and Final Payment  

5.1 You may be required to pay a deposit or deposits when booking. Your consultant will

advise you of how much that will be. All deposits are non-refundable for changes of

mind or cancellations by you (subject to your rights under the Consumer Guarantees

Act).  Final payment is required no later than 4 weeks prior to departure unless

otherwise stated or advised by your travel consultant. Some airfares or services must

be paid in full at the time of booking.

6.0 Payments by Credit/Debit Card  

6.1 Credit card surcharges of 3% for AMEX and 2.5% for Visa, Master Card and Diners

Club will apply when paying by credit card.  You authorise us to charge all fees

incurred by you in relation to the services provided to the credit card designated by

you.  If payment is not received from the card issuer or its agents for any reason, you

agree to pay us all amounts due immediately on demand.

7.0 Taxes 

7.1 Certain taxes are mandatory in various countries. There may also be an additional

local tax charged at some airports. Taxes which are included in your booking will be

explicitly stated in your travel documents. All other taxes remain your responsibility

and you will be required to pay them upon request by us or any government

authority. All taxes are subject to change without notice. Airline taxes will be

confirmed at the time your airline ticket is issued.

8.0 Agency

8.1 We act as an agent for, and sell various travel related products as agent on behalf of,

numerous transport, accommodation and other service providers, such as airlines,

coach, rail and cruise line operators, as well as all of our wholesalers. Any services

we provide to you are collateral to that agency relationship. Our obligation to you is to

(and you expressly authorise us to) make travel bookings on your behalf and to

arrange relevant contracts between you and travel service providers. We exercise

care in the selection of reputable service providers, but we are not ourselves a

provider of travel services and have no control over, or liability for, the services

provided by third parties.  All bookings are made on your behalf subject to the terms

and conditions, including conditions of carriage and limitations of liability, imposed by

these service providers.  We can provide you with copies of the relevant service

provider terms and conditions on request.  Your legal rights in connection with the

provision of travel services are against the specific provider and, except to the extent

a problem is caused by fault on our part, are not against us.  Specifically, if for any

reason (excluding fault on our part) any travel service provider is unable to provide

the services for which you have contracted, your rights are against that provider and

not against us.

9.0 Governing Law

9.1 If any dispute arises in relation to the agreement between you and us as constituted

by these terms and conditions or otherwise, the laws of New Zealand will apply. You

irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of

New Zealand and waive any right that you may have to object to an action being

brought in those courts.

10.0 Liability

10.1 To the extent permitted by law, neither Ultimate Tourism Limited nor any of its related

bodies corporate, directors, employees or agents accept any liability in contract, tort

or otherwise for any injury, damage, loss (including consequential loss), delay,

additional expense or inconvenience caused directly or indirectly by the acts,

omissions or default, whether negligent or otherwise, of third party providers over

whom we have no direct control, force majeure or any other event which is beyond

our control or which is not preventable by reasonable diligence on our part.

10.2 Our liability will also be limited to the extent that any relevant international

conventions, for example the Montreal Convention in respect of travel by air, the

Athens Convention in respect of travel by sea, the Berne Convention in respect of

travel by rail and the Paris Convention in respect of the provision of accommodation,

limit the amount of compensation which can be claimed for death, injury, or delay to

passengers and loss, damage and delay to luggage. Under circumstances where our

liability cannot be excluded and where liability may be lawfully limited, such liability is

limited to the remedies required of us under applicable law (including the Consumer

Guarantees Act).

10.3 This liability clause is subject to your rights under the Consumer Guarantees Act and

nothing in these terms and conditions is intended to limit any rights you may have

under the Consumer Guarantees Act or the Fair Trading Act.

11.0 Special Requirements

11.1 Please liaise with your consultant regarding any special requirements you may have

for your travel arrangements such as special meal and seating requests, room type

or disabled access.

12.0 Frequent Flyer

12.1 When booking with one of our consultants, please let them know your frequent flyer

membership details (or other applicable loyalty program details) for inclusion in your

booking.  Please check your frequent flyer program (or other applicable loyalty

program) for the specific terms of your membership. We cannot guarantee that the

supplier will credit you with points for your booking. It is your responsibility to retain

all boarding passes to allow verification of your travel if required.

13.0 Travel Documents

13.1 Travel documents include, without limitation, airline tickets, hotel vouchers, tour

vouchers or any other document (whether in electronic form or otherwise) used to

confirm an arrangement with a service provider. Travel documents may be subject to

certain conditions and/or restrictions including, without limitation, being non-

refundable, non-date- changeable and subject to cancellation and/or amendment


13.2 Travel documents cannot be transferred to another person to use. All airline tickets

must be issued in the name of the passport/photo identity holder. An incorrect name

on a booking may result in an inability to use that booking and the booking being

cancelled. It is your responsibility to provide us with appropriate names with correct

spelling to be put on your bookings.

13.3 Please review your travel documentation carefully and advise us immediately of any

errors in names, dates or timings. It is also your responsibility to collect all travel

documents from us prior to travel. Please contact your consultant to confirm when

your travel documents are ready.