Ultimate Tourism Limited Booking Terms and Conditions
Please read the following terms and conditions carefully. References to "us", "we" and/or
"our" in these booking terms and conditions shall mean Ultimate Tourism Limited. Where
bookings of travel products are made on your behalf through Ultimate Getaway, references
to "us", "we" and/or "our" in these booking terms and conditions shall also mean and include
Ultimate Tourism Limited trading as Ultimate Getaway.
These terms and conditions apply to bookings you make with our consultants (in-person,
over the phone or by email) as well as online bookings you make on our website.
We will rely on the authority of the person making the booking to act on behalf of any
other traveller on the booking and that person will bind all such travellers to these
terms and conditions.
1.0 Passports & Visas
1.1 All travellers must have a valid passport for international travel. Many countries
require at least 6 months validity from the date of return and some countries require a
1.2 Upon request by you, we can provide you with general information on visa and
passport requirements that apply to international travel bookings you make with us.
Our consultants can also obtain more specific information from an external visa
advisory service provider on your behalf (if you wish, we can assist you to obtain
visas through this external service and fees may apply).
1.3 We do not warrant the accuracy of information provided by any external service and
accept no liability for any loss or damage which you may suffer in reliance on it
(except to the extent caused by fault on our part).
1.4 It is the traveller’s responsibility to ensure that they have a valid passport, visa and
re-entry permits which meet the requirements of immigration and other government
authorities. Any fines, penalties, payments or expenditures incurred as a result of
such documents not meeting the requirements of those authorities will be sole
responsibility of the traveller/s.
If you need information regarding visas, passports and other travel document
requirements for your trip, please let your consultant know.
1.5 If you are travelling to the United States please
see https://esta.cbp.dhs.gov/esta/ for important information regarding compulsory
pre-registration for their visa waiver program (“ESTA”). New Zealand passport
holders will not be able to enter the United States without a valid ESTA (or visa).
Please note, you may not meet the eligibility requirements of ESTA and may be
required to obtain a visa.
2.0 Travel Insurance
2.1 We strongly recommend that you take out appropriate travel insurance to cover your
travel arrangements. Travel insurance is also strongly recommended by the Ministry
of Foreign Affairs and Trade for all overseas travel.
2.2 We are authorised representatives of Cover-More (NZ) Ltd (Cover-More) and receive
financial and non-financial benefits when you buy Cover-More travel insurance
products through us. We and Cover-More are authorised to provide you with general
information about and arrange travel insurance on behalf of the insurer, Great Lakes
Insurance SE, a limited liability company incorporated in Germany, trading as Great
Lakes New Zealand.
2.3 You must read in full the policy document for the travel insurance product you are
considering to ensure it meets your needs. It will also contain information about the
conditions, limits and exclusions that apply to the insurance policy, as well as other
important information which you must be aware of.
Please contact your consultant, on [email protected] call 0800 359 2929
to take out a Cover-More travel insurance policy or if you have any questions about
travel insurance products.
3.1 Traveling to certain countries requires that travellers be vaccinated against specific
disease. It is the traveller’s responsibility to check with their doctor and relevant
government agencies (domestically and internationally) to ensure you have met
these requirements. Our consultants can also obtain more specific information from
an external advisory service provider on your behalf. We can also assist you to
obtain vaccination through our external service providers. Fees and further conditions
3.2 It is the traveller’s responsibility to ensure that you are aware of any health
requirements for their travel destinations and to ensure that they carry all necessary
3.3 It is also the traveller’s responsibility to ensure that they are fit and able to participate
in any travel activities which they have booked.
4.0 Fees, Charges and Cancellations
4.1 All prices are subject to availability and can be withdrawn or varied without notice.
The price is only guaranteed once paid for in full by the traveller and bookings have
been confirmed by us through issue of the final travel documentation. Please note
that prices quoted are subject to change until the time of booking. Price changes may
occur due to circumstances outside our control which increase the cost of the product
or service. Please contact your consultant for up-to- date prices.
4.2 Our Change and Cancellation Fees
(a) Subject to your refund and remedy rights under the Consumer Guarantees
Act, the following change and cancellation fees apply to all bookings
(including online bookings and bookings made with a consultant).
(i) Each change to a Domestic/Trans-Tasman booking will incur a
fee of $50 per passenger per booking in addition to supplier fees.
(ii) Cancellations to Domestic/Trans-Tasman bookings will incur a
fee of $75 per passenger per booking in addition to supplier fees.
(iii) Each change to an International booking (excluding Trans-Tasman
bookings) will incur a fee of $125 per passenger per booking in
addition to supplier fees. (iv) Cancellations to International
bookings (excluding Trans-Tasman bookings) will incur a fee of $350
per passenger per booking in addition to supplier fees.
4.3 Supplier Change and Cancellation Fees
(a) Cancelled bookings may also incur supplier fees, which can be up to 100% of
the cost of the booking, regardless of whether travel has commenced.
(b) Supplier fees may also apply where a booking is changed and when tickets or
documents are re-issued. Where we incur any liability for a supplier
cancellation fee for any booking which you change or cancel, you agree to
indemnify us for the amount of that fee. Where you seek a refund for a
cancelled booking for which payment has been made to the supplier, we will
not provide a refund to you until we receive the funds from that supplier.
5.0 Deposit and Final Payment
5.1 You may be required to pay a deposit or deposits when booking. Your consultant will
advise you of how much that will be. All deposits are non-refundable for changes of
mind or cancellations by you (subject to your rights under the Consumer Guarantees
Act). Final payment is required no later than 4 weeks prior to departure unless
otherwise stated or advised by your travel consultant. Some airfares or services must
be paid in full at the time of booking.
6.0 Payments by Credit/Debit Card
6.1 Credit card surcharges of 3% for AMEX and 2.5% for Visa, Master Card and Diners
Club will apply when paying by credit card. You authorise us to charge all fees
incurred by you in relation to the services provided to the credit card designated by
you. If payment is not received from the card issuer or its agents for any reason, you
agree to pay us all amounts due immediately on demand.
7.1 Certain taxes are mandatory in various countries. There may also be an additional
local tax charged at some airports. Taxes which are included in your booking will be
explicitly stated in your travel documents. All other taxes remain your responsibility
and you will be required to pay them upon request by us or any government
authority. All taxes are subject to change without notice. Airline taxes will be
confirmed at the time your airline ticket is issued.
8.1 We act as an agent for, and sell various travel related products as agent on behalf of,
numerous transport, accommodation and other service providers, such as airlines,
coach, rail and cruise line operators, as well as all of our wholesalers. Any services
we provide to you are collateral to that agency relationship. Our obligation to you is to
(and you expressly authorise us to) make travel bookings on your behalf and to
arrange relevant contracts between you and travel service providers. We exercise
care in the selection of reputable service providers, but we are not ourselves a
provider of travel services and have no control over, or liability for, the services
provided by third parties. All bookings are made on your behalf subject to the terms
and conditions, including conditions of carriage and limitations of liability, imposed by
these service providers. We can provide you with copies of the relevant service
provider terms and conditions on request. Your legal rights in connection with the
provision of travel services are against the specific provider and, except to the extent
a problem is caused by fault on our part, are not against us. Specifically, if for any
reason (excluding fault on our part) any travel service provider is unable to provide
the services for which you have contracted, your rights are against that provider and
not against us.
9.0 Governing Law
9.1 If any dispute arises in relation to the agreement between you and us as constituted
by these terms and conditions or otherwise, the laws of New Zealand will apply. You
irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of
New Zealand and waive any right that you may have to object to an action being
brought in those courts.
10.1 To the extent permitted by law, neither Ultimate Tourism Limited nor any of its related
bodies corporate, directors, employees or agents accept any liability in contract, tort
or otherwise for any injury, damage, loss (including consequential loss), delay,
additional expense or inconvenience caused directly or indirectly by the acts,
omissions or default, whether negligent or otherwise, of third party providers over
whom we have no direct control, force majeure or any other event which is beyond
our control or which is not preventable by reasonable diligence on our part.
10.2 Our liability will also be limited to the extent that any relevant international
conventions, for example the Montreal Convention in respect of travel by air, the
Athens Convention in respect of travel by sea, the Berne Convention in respect of
travel by rail and the Paris Convention in respect of the provision of accommodation,
limit the amount of compensation which can be claimed for death, injury, or delay to
passengers and loss, damage and delay to luggage. Under circumstances where our
liability cannot be excluded and where liability may be lawfully limited, such liability is
limited to the remedies required of us under applicable law (including the Consumer
10.3 This liability clause is subject to your rights under the Consumer Guarantees Act and
nothing in these terms and conditions is intended to limit any rights you may have
under the Consumer Guarantees Act or the Fair Trading Act.
11.0 Special Requirements
11.1 Please liaise with your consultant regarding any special requirements you may have
for your travel arrangements such as special meal and seating requests, room type
or disabled access.
12.0 Frequent Flyer
12.1 When booking with one of our consultants, please let them know your frequent flyer
membership details (or other applicable loyalty program details) for inclusion in your
booking. Please check your frequent flyer program (or other applicable loyalty
program) for the specific terms of your membership. We cannot guarantee that the
supplier will credit you with points for your booking. It is your responsibility to retain
all boarding passes to allow verification of your travel if required.
13.0 Travel Documents
13.1 Travel documents include, without limitation, airline tickets, hotel vouchers, tour
vouchers or any other document (whether in electronic form or otherwise) used to
confirm an arrangement with a service provider. Travel documents may be subject to
certain conditions and/or restrictions including, without limitation, being non-
refundable, non-date- changeable and subject to cancellation and/or amendment
13.2 Travel documents cannot be transferred to another person to use. All airline tickets
must be issued in the name of the passport/photo identity holder. An incorrect name
on a booking may result in an inability to use that booking and the booking being
cancelled. It is your responsibility to provide us with appropriate names with correct
spelling to be put on your bookings.
13.3 Please review your travel documentation carefully and advise us immediately of any
errors in names, dates or timings. It is also your responsibility to collect all travel
documents from us prior to travel. Please contact your consultant to confirm when
your travel documents are ready.